Privacy Policy

Privacy Policy for Thrive Leadership Ltd (operating as Laura Aiken)

At Thrive Leadership Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled securely and transparently. This privacy policy explains how we collect, use, and safeguard your data in compliance with the UK GDPR.

1. Data We Collect

We collect and store the following personal data:

  • Name, contact details (email address, phone number), company name, and role.
  • Payment details via secure third-party providers.
  • Relevant retreat information, such as yoga proficiency, dietary preferences, and accessibility requirements.

2. How We Use Your Data

We use your data for the following purposes:

  • Service Provision: To manage bookings, process payments, and deliver our services, including coaching, workshops, and retreats.
  • Marketing & Communication: To send newsletters, updates, and personalized content related to stress management and leadership coaching.
  • Analytics & Service Improvement: To enhance our website, services, and user experience through cookies and tracking technologies.

3. Third-Party Data Sharing

We may share your data with trusted third parties for operational purposes, such as:

  • Payment processing, email marketing, and analytics services to help us deliver our services effectively.

These third parties are contractually obligated to handle your data securely and in compliance with GDPR.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you opt in to receive marketing communications.
  • Contract: When processing is necessary to provide you with our services.
  • Legitimate Interests: For analytics, service improvement, or website security, where your rights do not override our legitimate interests.

5. Notes and Sensitive Data

As part of our coaching services, we may write notes about your life and work experiences to better inform our coaching. These notes may include sensitive information, such as personal reflections, challenges, and goals.

How We Use This Data

  • We use these notes solely to improve the quality of our coaching services and provide personalized support.

Consent for Sensitive Data

  • By participating in our coaching services, you provide explicit consent for us to collect and store sensitive data that may arise during coaching sessions, including health, personal, or work-related details.

Data Security and Confidentiality

  • Your notes are stored securely in a digital, encrypted format and are accessible only by authorized personnel. We take every precaution to ensure that this information remains confidential.

Data Retention for Coaching Notes

  • Coaching notes will be retained for a period of five years following the conclusion of our coaching relationship, unless you request their deletion sooner.

Access to and Deletion of Coaching Notes

  • You have the right to access or request deletion of any notes made during your coaching sessions. To exercise these rights, please contact us at hello@lauraaiken.com.

6. Health Information for Retreats

For retreats, we may collect necessary health information, such as dietary requirements, allergies, or injuries, to ensure your safety and well-being during the retreat.

How We Use This Data

  • This information is used solely to cater to your needs during the retreat, such as preparing meals that accommodate dietary restrictions or managing physical activities in line with any injuries.

Consent for Health Information

  • When you register for a retreat, we will seek explicit consent to collect this health information. This data is collected for the sole purpose of the retreat and will be deleted afterwards.

Data Retention for Health Information

  • Health-related information collected for retreats will be deleted once the retreat concludes, and is not retained for any longer period unless required by law.

Data Security

  • Health information is stored securely in a digital system with restricted access and encryption to ensure its confidentiality during the retreat.

7. Data Security

We implement industry-standard security measures to protect your personal data:

  • Encryption to secure data during transmission.
  • Secure storage on hosting platforms with stringent security protocols.
  • Access controls to limit access to sensitive data only to authorized personnel.

We regularly review and update our security measures to prevent unauthorized access and data breaches.

8. International Data Transfers

In some cases, your data may be transferred to and processed by third-party service providers outside the UK or European Economic Area (EEA). Where this occurs, we ensure that appropriate safeguards, such as standard contractual clauses, are in place to protect your data and ensure it is handled securely and in compliance with GDPR.

9. Your Rights

Under UK GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we update any inaccurate or incomplete data.
  • Deletion: Request deletion of your data, except when required for legal or contractual obligations.
    To exercise your rights, contact us at hello@lauraaiken.com.

Your Consent History

10. Data Retention

We retain your personal data as follows:

  • Service-related data: Retained for the duration of the service provided.
  • Marketing communications: Retained indefinitely unless you choose to opt out, which you can do at any time by clicking “unsubscribe” in our emails or by contacting us directly.

11. Cookies and Tracking Technologies

Our website uses cookies and similar technologies for tracking and analytics purposes to improve user experience. You can manage your cookie preferences via your browser settings.

12. Automated Decision-Making and Profiling

We do not use any automated decision-making or profiling that could have a legal or significant impact on you.

13. Data Breach Procedures

In the unlikely event of a data breach, we will notify the affected individuals and the Information Commissioner’s Office (ICO) within 72 hours if the breach poses a risk to your rights and freedoms. We take every precaution to prevent data breaches, and in the event of a breach, we will promptly address the issue and mitigate any potential harm.

14. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal obligations. Please review this policy regularly for any updates.

15. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at:
Email: hello@lauraaiken.com
Address: Office 7 Castlegate Business Park, Caldicot, Wales, NP26 5AD
Registered as: Thrive Leadership Ltd (operating as Laura Aiken)
Company Number: 12768836